Posturato · Support

We answer every email within 48 hours

One person reads every message. There's no chatbot, no helpdesk queue, no AI ticket triage.

Quick answers

How do I cancel my subscription?

On iPhone, open Settings, tap your name at the top, then Subscriptions, then Posturato Pro, then Cancel Subscription (or visit apps.apple.com/account/subscriptions). On Android, open the Google Play app, tap your profile, then Payments & subscriptions, then Subscriptions, then Posturato (or visit play.google.com/store/account/subscriptions). You'll keep access until the end of the current billing period.

How do I get a refund?

Refunds are handled by the app store, not by us. On iPhone, visit reportaproblem.apple.com and select the Posturato charge. On Android, request a refund from your Google Play order history. Most refund decisions happen within 24 to 48 hours.

How do I delete my account and all my data?

In the app, go to Settings, then Delete my account. We delete your account, onboarding answers, posture scores, and routine completions within 30 days. Your scan photos were always on your device and are removed when you delete the app.

The scan keeps failing. What can I try?

The most common causes are low light, distance, and clothing that hides shoulder/hip landmarks. Stand 6 to 8 feet from the camera against a plain wall, with the lens at chest height, and wear something that doesn't hide your silhouette. If it still fails, email us with your device model and OS version.

Which devices are supported?

Posturato runs on iPhone and Android. On both, pose detection and the on-device AI run locally on your phone, so your photos and metrics never leave the device. If your device isn't supported yet, email us and we'll let you know when it is.

I have feedback or a feature request

Yes, please. We genuinely read every one of these and the best feature requests ship within a release cycle. Send to [email protected].